Refund Policy

Last updated: 15 June 2026

This Refund Policy explains when and how you can get a refund for BaobabPOSsubscription payments. It forms part of our Terms of Service and applies alongside your rights under South Africa’s Consumer Protection Act (CPA).

1. Try before you pay

Every account starts with a free 14-day trial, so you can test the full Service before paying anything. No payment is taken during the trial, which means there’s nothing to refund for it. We encourage you to use the trial to make sure BaobabPOS fits your shop before you subscribe.

2. Monthly subscriptions

Subscriptions are billed monthly in advance. Because you choose to subscribe only after a full free trial, monthly fees are generally non-refundable, and we don’t provide pro-rata refunds for partial months once a billing period has started.

3. Cancelling

You can cancel anytime from your dashboard or by emailing [email protected]. When you cancel:

• Your Subscription stays active until the end of the current paid month.
• You won’t be billed again after that.
• Your data remains available until the period ends, and you can export it before you go.

4. When we will refund you

We’ll gladly issue a refund in these cases:

• Duplicate or accidental charges — for example, if you were charged twice for the same month.
• Billing errors — if you were charged the wrong amount or charged after a valid cancellation.
• Service not delivered — if a confirmed payment did not give you access to the Service and we can’t resolve it within a reasonable time.
• Charged after cancelling — if a renewal is taken after you cancelled, we’ll refund that charge in full.

5. Goodwill window

If you were charged for a new month but realise within 7 days that you didn’t intend to continue and haven’t made meaningful use of the Service in that period, contact us — we’ll review the request and, in most cases, refund that month as a goodwill gesture.

6. What isn’t refundable

• Months already used or substantially used.
• Charges where the account breached our Terms of Service.
• Third-party costs (for example, your own card-machine, hardware or bank fees).

7. How to request a refund

Email [email protected] with your store name, the email on your account, and the charge in question (date and amount). We aim to respond within 2 business days.

8. How refunds are paid

Approved refunds are returned to your original payment method via Paystack. Once approved, refunds typically reflect within 5–10 business days, depending on your bank. We don’t charge a fee to process a refund.

9. Your statutory rights

Nothing in this policy limits any rights you have under the Consumer Protection Act or other applicable South African law.

10. Contact

Questions about refunds or billing? Email [email protected] and we’ll help.